Privacy Policy


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This website is owned and managed by Royal Gem Source. Throughout the website the terms “us”, “we”, or “our” will be used to refer to Royal Gem Source. Your privacy is incredibly important to us, which is why our customers are at the heart of everything we do, thereby ensuring a seamless experience through Royal Gem Source. Through our commitment to respect your privacy and personal information, this page is focussed on our policies regarding data collection, data storage, data usage, and disclosure of data through our website and other associated establishments.


This Privacy Policy is incorporated into our Terms of Service. By entering, accessing, submitting your information to us, and purchasing from us you agree to comply and will be bound by the laws and conditions and privacy policy referenced herein at Royal Gem Source. This is applicable to all users, browsers, suppliers, retailers, and associated partners.


Please read the Terms of Service and the Privacy Policy carefully before accessing or using our website. However, if you do not agree with our privacy policy, you may not use our website or access any of our delivered services.


We are hosted on Woocommerce, who provides the eCommerce platform for us to sell our services and products.


We are always available to answer any questions regarding these policies on the phone at +66 2 2000 490 or email us at


Collection of Data and its Types


As a guest on the Royal Gem Source website, you can browse without sharing any personal information about who you are. However, at times we collect with your approval, a selection of data to help identify you and offer you a better selection of services.


Personal Data: We may request your personal identifiable information (name, email, address, phone number) that may be tracked. At Royal Gem Source when we receive information, we at sole discretion may store all personal information (whether written or oral) provided to us through whichever means of information (through our website, via e-mail, over the telephone, etc.). Personal information translates to any information that may be used to identify an individual, including, but not limited to, a first and last name, home, billing or other physical address or email addresses as well as any information associated with the former.


User Data: Royal Gem Source upon arrival may also request to collect information on how our services are being viewed, accessed, and used. This includes information on browser type, browser version, IP information, pages visited, time spent on a page, unique device identifiers, etc. By understanding your usage, Royal Gem Source is able to prevent fraud and service abuse but also helps to cater a more personalised and customised shopping experience based on patterns and interests.


Location Data: Only when authorised by you, location data gives us information on your locations, only where the Royal Gem Source website has been accessed, allowing us to improve and customise the services we deliver to you.


Cookies and Tracking of Data: Only when authorised by you, Royal Gem Source uses cookies, web beacons, weblogs to track the activity and collect data on our services used by you. We monitor movement to customise your shopping experience, deliver catered ads, track usage, and track affiliates. Through our cookies we also may track visitors on the website, time spent on the website, pages visited and unique visitors, etc. Our third party affiliates are governed by different policies and we urge you to review their policies before browsing their websites.


Use of Information:

When you engage in our services, purchases from our website, Royal Gem Source uses your information to be able to provide you with a seamless service. We use your information to:


Offer and maintain the services you request

Offer and provide swift customer service

Understand, track, and monitor your order requests to be able to fulfil orders effectively.

Try to verify and review personal data for fraud and errors

Offer a better service through customised offerings on our website (promotions, marketing efforts, special news, special offers)

To monitor our website and prevent abuse, spyware, malware, etc.

Create an understanding of our customer base through demographics and behaviour

Service Providers:

We share information with only trusted third-party service providers to be able to carry out certain services on our behalf. These third-party affiliates help facilitate our services and sometimes require customer-specific information to carry out and assist in the completion of a service. These include shipping, payment processing, data storage/management, web hosting, web analytics, the fulfilment of an order, assembly, marketing, mailing, emailing, etc. Personal information is restricted to only those details needed to perform a specific function, and are not authorised to use the information(s) for any purpose other than that for Royal Gem Source.


Special Events:

Participation in a promotion, contest, or sweepstakes at Royal Gem Source will allow us to share your personal information with those organisations participating in the suggested event. Unless mentioned, these third parties will not be allowed to use your personal information for any other purpose other than to manage the promotion. We may/may not authorise our trusted partners to send you promotional information on products and services that may be of interest to you.



Any links on our website that reroute you to another external website will have no liability with us, our privacy policy and terms and conditions. We urge you to review the external website to understand their policies.



By using this site you accept you are above the minimum age of 18 years. You agree to abide by the law and access (create accounts, browse, purchase) only after knowing the minimum age in your state or province of residence. We do not knowingly collect the data and details of minors under the age of 18 years.


Compliance with Law and Fraud Protection:

We may disclose your personal information if our laws have been violated. Once authorised by you, we may use and disclose any information, including personal information to :


organisations where we deem necessary, at our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request;

organisations in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law;

to other companies and organisations for credit fraud protection and risk reduction; and

to enforce any agreement you have accepted to comply with

Suggestion and Feedback:

We value and are thankful for all suggestions, feedback, comments, and testimonials, etc. that are submitted to us, helping us cater to our user’s needs effectively. Through your submissions, you agree that Royal Gem Source may use all submissions (ideas, creatives, proposals, plans, and any other material provided to us) at any time to recreate and/or make changes to, with or without any changes or modifications. Our adoption of these submissions remains without any acknowledgment of financial reimbursement to the creator/sender. By making such submissions to us, you assign your rights in the submissions to us, as described in the “Comments and Submissions” section of our Terms and Conditions page.


Updating Your Information:

If you would like to update, and/or amend your personal information, at Royal Gem Source you may file a complaint to our Privacy Compliance Officer at , or by mail at:


Royal Gem Source

919/475 Jewelry Trade Center 40th floor, 

Silom Road, Bang Rak, 

Bangkok, Thailand, 10500


Once received, we will act quickly to stop renting out your private identifiable information, but might on occasion share information about you with no identifiable feature, as anonymous information.


Withdrawal of Your Information:


You may withdraw your private identifiable information at any point from us after you opt-in by contacting our Privacy Compliance Officer by mail at, or by mail at:


We will act quickly to remove all your personal identifiable information on our systems.

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